Support
Last updated: August 14, 2026
Episodfy is a private media album app by 14AI Marcin Plata. You keep albums of photos and videos and share them with people you invite. Use this page to reach us about your account, subscriptions, content, or a bug.
- Albums — you record life in dated pieces. In Episodfy those are series (the album) and episodes (the entries): photos and videos grouped the way a photo album collects moments over time.
- Media — the entries are photos and videos, not text.
- Private — it is not a public social network. You share with people you invite or connect with, not with the open internet.
Contact us
App → Settings → Support → Contact Support
This is the fastest path. The in-app form attaches your user ID and assigns a ticket number automatically, so we can find your account without extra back and forth.
If you cannot open the app, email hello@14ai.tech.
We typically reply within 1–2 business days.
If you email instead
Prefer the in-app form when you can. If you write to hello@14ai.tech, include:
- The email or Sign in with Apple / Google address on the account
- Your nickname, if you set one
- Device and iOS version, plus the Episodfy app version (Settings)
- For billing: the Apple ID used for the purchase (not your password)
- A short description and screenshots if something looks wrong
Common questions
How do I contact support?
In the app: Settings → Support → Contact Support. The form attaches your user ID and assigns a ticket number automatically. If you cannot open the app, email hello@14ai.tech.
How do I sign in?
Open Episodfy and sign in with email and password, Google, or Sign in with Apple. Use the same method you used when you created the account.
I can’t sign in or I forgot my password.
If you registered with email, use the in-app password reset. If you used Google or Apple, sign in with that same provider. If you are still locked out, use Settings → Support → Contact Support if you can sign in on another device, or email us from the address on the account.
How do I manage or cancel a subscription?
Subscriptions are billed by Apple, not by Episodfy. On iPhone: Settings → [your name] → Subscriptions → Episodfy. Cancel there to stop renewal. Uninstalling the app does not cancel billing.
I paid but I still see ads / don’t have Pro.
Open Episodfy → Settings and restore purchases (use the same Apple ID you used to subscribe). If Pro still does not unlock, use Settings → Support → Contact Support, or email hello@14ai.tech with the Apple ID email on the purchase.
How do I delete my account?
In the app: Settings → Delete account. You can also use the Delete your account page linked below. Access ends immediately. Remaining data is kept for 30 days, then permanently deleted.
Can I restore a deleted account?
Yes, within 30 days of deletion. Use Settings → Support → Contact Support if you can still open the app, or email hello@14ai.tech from the account email and ask to restore. After the grace period, deletion is permanent.
How do I report content or another user?
Use Settings → Support → Contact Support, or email hello@14ai.tech, with enough detail to find the content or account (for example a nickname, series name, or screenshot). We review reports and can remove content or restrict accounts that break our Terms.
Does Episodfy collect my location or contacts?
Only if you choose those features. Location is used to tag an episode. Contacts are used to find friends already on Episodfy. You can deny those permissions and still use the rest of the app. See the Privacy Policy for details.